Quality Management

Yes. Fig provides both QMS and ISMS capabilities with shared audit infrastructure, shared evidence management, and a single Control Evaluation Engine assessing both quality and security controls. This eliminates duplicate effort for dual-certification organisations.

CAPAs are raised from audit findings, incidents, or manual entry. Each CAPA follows a structured workflow: root cause analysis, corrective action definition, implementation tracking, effectiveness review, and closure verification. All linked to the originating finding.

Yes. Fig maps to all ISO 9001:2015 clauses including context of the organisation, leadership, planning, support, operation, performance evaluation, and improvement. Clause applicability is configurable per organisation.

Yes. QMS metrics and KPI tracking is built in, feeding into management review inputs. Process performance, customer satisfaction indicators, and quality objectives are all tracked with trend analysis.

Yes. The same audit infrastructure handles both quality and security audits. Audit planning, evidence curation, finding management, and remediation tracking work identically across both management systems.