How Fig Technology Limited handles personal data where Fig acts as controller, including account, billing, support, marketing, and website visitor data.
Version 1.0.0 · Effective 17 June 2026 · Reviewed at least annually
This Privacy Policy explains how Fig Technology Limited ("Fig", "we") handles personal data for which Fig is the controller- principally the account, billing, support, and marketing data of our customers, prospective customers, and website visitors ("User Personal Data").
Personal data customers put into the Fig Platform. Where a customer or MSP uploads or processes personal data through the Fig Platform (FigQms), the customer is the controller and Fig is the processor or sub-processor. That processing is governed by the customer's Data Processing Agreement and the Sub-processors page, not by this notice.
Clause 01 · Who we are
Fig Technology Limited is a company registered in England & Wales, with its registered office at 11 Wandle Bank, Wimbledon, London, SW19 1DW, United Kingdom. Our privacy contact is Jay Hopkins, Managing Director, who is responsible for overseeing questions in relation to this policy. You can reach our privacy contact at enquiries@figgroup.co.uk.
Clause 02 · Personal data
| Category | Examples |
|---|---|
| Account and identity | Name, work email, job title, organisation, login and authentication data |
| Billing | Billing contact, billing address, invoice and payment records. Card details are handled by our payment processor - see section 5. |
| Support and correspondence | Messages, tickets, and records of your communications with us |
| Marketing | Contact details and preferences where you engage with our marketing |
| Website and technical | Usage and device data collected via our website and essential cookies |
Clause 03 · Lawful bases
Clause 04 · Sharing
We share User Personal Data only with service providers who help us run our business, each under appropriate data-protection terms, and with professional advisers or authorities where required by law. Our principal business-operations vendors are listed on our Sub-processors page (Microsoft 365, Xero, DocuSign, HubSpot and our payment processor). We do not sell personal data.
Clause 05 · Payments
Card payments for our own invoices are processed by Stripe, which acts as an independent controller for the payment transaction and processes card data under its own terms and security standards. Fig does not store full card numbers.
Clause 06 · International transfers
Where personal data is transferred outside the UK or EEA, we rely on an appropriate safeguard - the UK International Data Transfer Agreement or Addendum and the EU Standard Contractual Clauses, or the EU-US / UK-US Data Privacy Framework where the recipient is certified. Details of processing locations for the Fig Platform are on the Sub-processors page.
Clause 07 · Retention
We keep User Personal Data only for as long as needed for the purposes above and to meet legal, accounting, and reporting requirements, after which it is securely deleted or anonymised. Retention of data held within the Fig Platform on a customer's behalf is governed by the customer's agreement and our Data Retention Schedule.
Clause 08 · Your rights
Under UK and EU data-protection law you have rights to access, rectify, erase, restrict, and object to the processing of your personal data, to data portability, and to withdraw consent where we rely on it. To exercise any right, contact our privacy contact at enquiries@figgroup.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk, though we would welcome the chance to address your concern first.
Clause 09 · Cookies
Our website uses essential cookies to function and, where you consent, analytics cookies to help us improve it. You can manage non-essential cookies through our cookie banner.
Clause 10 · Changes
We may update this policy from time to time. The effective date above shows when it was last revised; material changes will be highlighted on this page.
Clause 11 · Publication details
Fig Technology Limited · 11 Wandle Bank, Wimbledon, London, SW19 1DW, United Kingdom · Privacy contact: Jay Hopkins, Managing Director.
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