Terms and conditions.
The central index for Fig Group terms and conditions. Individual service terms are listed below; additional legal documents will be added over time.
Service-specific terms
Choose the service you need terms for
Each document covers a single service relationship. Where there is any conflict, the service-specific terms prevail.
Certification terms
Terms for Fig Compliance Ltd certification and assessment services.
Available
Cyber Essentials terms and conditions
Terms covering Cyber Essentials and Cyber Essentials Plus audit and certification services provided by Fig Compliance Ltd, part of Fig Group.
Available
Defence Cyber Certification terms and conditions
Terms governing Fig Compliance Ltd Defence Cyber Certification Level 0 services and related assessment support.
Available
Fig Group returns policy (IASME products)
Returns and refund policy for IASME products purchased via the Fig Group website, including non-refundable fee treatment once IASME credential setup begins.
Fig QMS platform terms
Contract documents for Fig QMS subscriptions, MSP delivery, support and platform addenda.
Available
Fig Platform Terms of Use
Platform terms that apply to authorised users accessing the Fig Platform and related Fig Services.
Available
Fig Master Subscription Agreement
Master Subscription Agreement incorporated into Order Forms for the Fig Services.
Available
Fig Product-Specific Terms
Product-specific terms describing the Fig Platform, software agents, scanners and related service components.
Available
Fig MSP Partner Agreement
Partner terms for MSPs, resellers and intermediaries providing Fig Services to End Customers.
Available
Fig Data Processing Agreement
Data processing terms for personal data processed through the Fig Services.
Available
Fig Service Level Agreement
Service level terms for Fig Platform uptime, scheduled maintenance and service credit requests.
Available
Fig Support Policy
Support tiers, severity levels, response targets and support exclusions for the Fig Services.
Available
Fig Master Subscription Agreement FAQ
Plain-English, non-contractual FAQ explaining common Fig subscription agreement questions.