Incident Management
Structured incident workflows with evidence capture and regulatory notification tracking.
Does this sound familiar?
Incidents are logged in Slack, email, or spreadsheets. Evidence disappears. Regulatory notification deadlines are missed. Post-incident reports never capture the full timeline.
Incident Management with Fig
Structured Workflows
Every incident follows a defined response playbook with step-by-step checklists, approval gates, and automated escalations. Nothing is forgotten.
Evidence Capture
All incident actions, communications, system logs, and decisions recorded in a shared investigation workspace. MSPs and clients collaborate from the same evidence timeline. Automatic evidence packs for regulatory review and law enforcement.
Fig manages the full incident lifecycle natively, including automatic severity classification, 72-hour GDPR breach notification clocks, escalation workflows, post-incident review automation, and repeat incident detection.
Notification Tracking
Regulatory notification timelines calculated automatically based on incident classification and jurisdiction. Reminders trigger with required disclosure content pre-filled.
Post-Incident Learning
Automated timeline generation, root cause tracking, and remediation recommendations. Findings linked back to preventative controls. Includes tabletop exercise planning and execution for NIS2 and DORA compliance.
Who uses this?
MSPs & MSSPs
Client incident response workflows standardised and white-labelled. Multi-client incident dashboard and portfolio breach trending.
Learn moreSecurity & Risk Teams
Centralised incident coordination across teams with built-in regulatory notification checklists. Board-ready incident summaries generated automatically.
Learn moreCompliance & Audit
Complete incident lifecycle evidence for regulatory obligations under GDPR, NIS2, and DORA. Notification compliance and response timelines auditable.
Learn moreCommon questions
See Incident Management in action
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